Haoxie (“we”, “us”, or “our”) is an iPad-first app designed to help learners improve Chinese handwriting through guided writing practice, stroke order learning, and personalized worksheets. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, and how we use it.
1. Information We Collect
We collect only the information necessary to provide and improve Haoxie.
Account Information
When you create an account or sign in (including using Google Sign-In), we may collect:
- •Name
- •Email address
- •Account identifier
This information is used to:
- •Create and secure your account
- •Synchronize your learning progress
- •Restore purchases
- •Respond to support requests
Authentication is securely managed through Supabase.
Learning Data
To provide Haoxie's core learning experience, we store information you create inside the app, including:
- •Writing practice worksheets
- •Vocabulary lists
- •Custom templates
- •Folder organization
- •Learning progress
- •App preferences
This information allows you to continue your learning across sessions and devices.
Subscription Information
Subscriptions and purchases are processed securely through Apple's App Store. We do not collect or store your payment card information. We receive limited subscription information from Apple solely to verify your membership status and unlock premium features.
Push Notification Token
If you enable notifications, Haoxie collects a device push token through OneSignal. This allows us to send:
- •Practice reminders
- •Important service updates
- •Product announcements
You can turn notifications off at any time in iOS Settings, which stops this collection.
Diagnostics & Analytics
To improve the quality of Haoxie, we use Firebase to collect:
- •Crash reports
- •Performance information
- •Anonymous usage statistics
- •App version
- •Device information
This data may be linked to your device or account. It is used only to operate and improve Haoxie. This information helps us identify bugs, improve stability, and better understand how features are used. We do not use analytics for advertising or user profiling.
Website Support Requests
If you contact us through the support form on our website, we may collect:
- •Name
- •Email address
- •Subject
- •Message
- •Optional attachments
We use this information solely to respond to your request.
2. How We Use Your Information
We use your information to:
- •Create and manage your account
- •Synchronize your learning progress
- •Provide handwriting practice features
- •Verify your subscription
- •Send notifications you choose to receive
- •Diagnose crashes
- •Improve app performance and reliability
- •Respond to support requests
- •Develop and improve new features
We never use your personal information for advertising purposes.
3. Data Storage & Security
We respect your privacy.
We do not:
- •Sell your personal information
- •Rent your personal information
- •Share your data with third-party advertising
- •Track your activity across other apps or websites for advertising purposes
4. Third-Party Services
To operate Haoxie, we use trusted third-party service providers. These providers process data according to their own privacy policies. Current services include:
- •Supabase — Authentication, backend services, and secure data storage.
- •Google Sign-In — Optional account sign-in.
- •Firebase (Google) — Crash reporting and anonymous analytics.
- •OneSignal — Push notifications.
- •Apple — App Store purchases, In-App Purchases, and subscription verification.
6. Data Retention
We keep account data while your account is active. We will delete your personal data within a reasonable period after your deletion request, except where retention is required by law.
7. Your Rights
You may request access to, correction of, or deletion of your personal data, and you may delete your account at any time. To exercise these rights, please contact us using the support form on our website or by emailing support@haoxie.app.
8. Children's Privacy
Haoxie is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete the information.
9. Data Security
We use industry-standard measures to protect your data in transit and at rest. Although we take reasonable steps to safeguard your information, no method of electronic transmission or storage can be guaranteed to be completely secure.
10. Changes to This Policy
We may update this policy. We will post the new version here and update the date above. Continued use of the app after changes means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you may:
- •Submit a request through the Help Center form on our website, or
- • Email us at support@haoxie.app
We will respond as soon as reasonably possible.